Terms and Conditions

Who these rules cover

These terms apply whenever you use the software, products and websites of Luxury Casino. Creating an account and making a deposit are needed before you can use the service. By registering you confirm that you have read and accepted these rules. Our English text is the master version, so an English reading settles any doubt raised by a translation.

We can change, drop or add to these terms at any moment without telling you first, and your continued play after a change counts as acceptance. Sometimes we also send an e-mail about updates.

Who runs Luxury Casino

Fresh Horizons Limited manages the Luxury Casino brand from its registered office in Road Town, Tortola, in the British Virgin Islands. Our licence comes from the Kahnawake Gaming Commission, Canada, under number 00972.

Luxury Casino is not a bank. Money in an account, dormant or active, earns no interest. Tax and legal questions are for your own adviser, because that kind of advice is outside what we provide. Using our systems for currency arbitrage is banned, and gains made that way are taken from your balance.

Age and where you play

Only people older than 19, or of the legal age of majority where they are if that is higher, can play with us. An underage player's account is terminated and accrued winnings go to the Kahnawake Gaming Commission. Deciding whether online gambling is lawful where you live or stay is your own responsibility, and the fact that our service can be reached from a place does not make it legal there.

Your account

Give full and correct details when you register and keep them current through the Support Centre. Each person gets a single account. Duplicates can be suspended and their winnings confiscated. Keep your password private, since we treat every action made with it as your own. Sharing it can end with the account being closed or suspended, and no refund follows.

An account with no wagers, deposits or withdrawals over a period we decide counts as dormant. Within a maximum of 60 days we remove what such an account holds, and bonus money in it is lost for good. Pass our security questions and your cash can be put back on request. Moving money between player accounts is prohibited. We can close or suspend any account at our sole discretion by giving notice and reasons, and no balance is refunded in that case. To close your own account, write to the Support Centre.

Checking who you are

We can ask for documents after a deposit or before a payout, and a notary or similar professional may need to certify them. Expect to supply proof that the payment account is yours, a valid ID and a bank statement or utility bill under 3 months old. Unclear, altered or incomplete papers mean more requests from us. False documents can cost you the account and the withdrawal. A payout may wait until checks are complete.

Fair play and technical faults

Bots, game-altering software and virtual machines are forbidden and any gains made with them are confiscated. If a system or a game malfunctions, wagers and payouts made during the fault are void. We may refuse or cap any wager. Abusing an error can cost you your account, deposits and winnings.

Bonuses

Sign-up bonuses go to new players only, and the offer must be claimed with a first deposit inside 7 days. Bonus money sits in a separate balance that can be wagered but never cashed in. The first two deposit bonuses carry a 200 times play-through, and later ones 30 times. Slot wagers count fully toward play-through. Table, parlour and live games count at 2%, and a few titles do not count at all.

One claim per person, household, device, address, e-mail, financial account or shared network is allowed. Winnings from a second claim are confiscated and the account is closed. Bonuses unused for more than 60 days after registration are lost. We can withhold withdrawals and confiscate winnings for irregular play such as big single bets, hedging, double-up use or autoplay used to clear wagering. We can also limit who takes part in any promotion.

Payments

Deposits are free on our side, but banks or payment firms sometimes add their own charges. Every payment account must carry your own name and hold enough money when charged. A deposit that is charged back or disputed voids winnings, confiscates balances and locks every account on the Casino Rewards network. Withdrawals wait 48 hours and go out on the next business day. Daily, weekly and monthly limits can apply and vary by country and method. Currency conversions add a 2.5% fee, and direct bank transfers carry their own charge.

Players whose wins far exceed everything they have paid in across Casino Rewards partner casinos are capped at $4,000 a week, and we can change this amount.

Disputes

Tell the Support Centre about any problem first, and do so within 6 months of it happening. If we cannot solve it together, eCOGRA acts as the independent resolver and its decision is final. A complaint can also go straight to the Kahnawake Gaming Commission.